Delphine Cabrera

Supervising and operating
- responsible for the French and Belgian markets (about 350 groups per year): sales and customer service contact person for all French speaking clients
- managing all problems/complaints from French speaking clients
- making price list for all French and Belgian agencies every year
- monitoring and providing support to all department staff
- training new members of staff
- delivering annual reports to the HQs on the French and Belgian markets
- operating groups of my client portfolio
- quoting and dispatching all direct bookings
- maintaining a good relationship with both clients and suppliers
Sales and Marketing
- Translating leaflets and theme programmes in French
- representing the company at trade fairs and conferences in the UK and in France
- maintaining and increasing our client database: meeting most of the clients at least once a year
- Visiting suppliers to improve product knowledge and negotiate new rates (attractions, theatre, hotels, restaurant, host family centres, residential centres…)

- selling and operating tailored-made trips to the UK (80 to120 groups per year): quoting, booking all services, issuing vouchers, invoicing clients…and dealing with day to day enquiries
- responsible for a portfolio of clients (agencies and direct schools)
- costing and quoting accurately to achieve the departments yearly target
- finding new suppliers
- solving financial and operation problems of my own clients
- providing emergency services outside office hour
- meeting group leaders while in the UK to help them dealing with last minute changes
- taking groups to day excursions during the weekends